Last week Mr Johnson sent me a link with the repatriation services provided by his company through a contracted, outside organization. The idea was the company wants the employee, his/her family and spouse to feel supported. I need to say at the very outset how fortunate we are that such a service is offered, especially when there is belt tightening at every level in most American companies. (Speaking of belt tightening... Mr Johnson also reports the pen cabinet at work has recently been padlocked... and every third bank of light bulbs is not being used... the Chinese are great at finding cost-saving measures!)
I called the hot-line number based in Illinois, spoke to the sleepy sounding man at the switch board (my mid-day was his midnight), and asked for a litany of information on repatriation, school transfer, family stress and anxiety and anything else they offer expats on their way "home." After five years here, we've seen the toll repatriation takes on families and couples. I want to have my arsenal full in advance. Our book shelves are already full of titles like, Raising Global Nomads and Homeward Bound.
I was hoping for something advocacy and a prophylactic. I got bland response that someone would call me back.
No one did.
So five days later, my hackles raised (this is also the emergency helpline for people under severe stress, who don't need someone to take their name and number, but need a counselor on the line stat... ) I called back. Rather than Mr Sleepy Switchboard, I got Mr Surly. No record of my call. Wasn't his problem. Why did I call this number?
................. small diversion that will eventually get back to my point.................
My younger sister got inked this weekend. Courtesy of the steady hand of a careful artist, her ribcage now reads, in 36 pt. courier font:
maintain the rage but use it wisely
For those of you who don't know me particularly well, I can get hot over issues of perceived injustice. Apparently, it's a bit of a family thing.
This weekend, half a globe away, while my sister was spending some quality time with Le tatouer, I was outside enjoying an unseasonably warm November Saturday, when our nouveau riche neighbor cruised into the dead-end spot in our shared drive way at an unnecessarily high speed.
To his surprise, I met him at the door of his swanky Mercedes sedan and asked him, quietly, to please, next time slow down. His eyes immediately reflected that he knew what I'd said, but to 'save face' he told me he couldn't understand what I was saying. Slowing way down ... I said in my toneless, but never-the-less understandable Mandarin, "Could you please drive more slowly? You drove too fast and there are kids here. My kids ... her kids," I said pointing to the countryside woman who serves with her family as caretaker for the common areas of complex in exchange for housing ... the most basic of housing ... they reside in an un-leased garage. (During our exchange, she was washing her clothes by hand and spreading them on the bushes to dry.)
Finally, exasperated with the Western woman bent on conversing with him, the driver turned to me and said, in English, "Sorry." Then walked away.
I'm not sure what, if anything I accomplished. I think the migrant mother heard what I said, and knew in some small way she had an advocate in the Western woman who understands, despite huge cultural and monetary divides, that kids are precious and deserve a safe place to play. (This was another tangent I went on with Mr. Mercedes, who argued it was okay to drive fast since he didn't see any kids in the area.)
I hope that the lead-foot driver will allow his foot to hover over the break instead of the accelerator the next time he pulls up and parks his expensive ride in front of my apartment home. Maybe he'll even conjure the sweet face of his cute niece that we enjoy playing with in the cement circle in the center of our apartment towers. Suǒyǒu de háizi shi baobei men (All kids are precious), I had reminded him.
Who knows ... maybe he'll stubbornly continue to drive in a careless manner, just to defy his nosy neighbor. (There is a definite sense of entitlement among Chinese men of a certain age. Especially those those who have money or power... this guy seemed to have both.) But there was something that registered in his eyes makes me think he'll think twice before hammering down next time.
Maintain the rage but use it wisely
My sister's now daily reminder is a quote from a social worker who's work she admires. Channel your frustration into action, and don't look like a jerk when you do it.
In retrospect, I probably toed the wrong side of the line with my neighbor. Mr Johnson is constantly encouraging me to "let some things go." And he has a point.
But neither of us thought it was worth letting our negative experience with the hotline and help for expats go. It was supposed to be a service. They were supposed to provide help.
There was no doubt that I maintained my frustration. I channeled it right into an email... one for the head of the department of the contracted agency, and one that was sent on to Mr Johnson's company to report the problem. To their credit, both organizations responded immediately. Our case was handed off to the head of the department, and the guy who was supposed to have followed up with us has been taken off of "The Johnson's in China" case file. After my plea for advocacy in via email, and again on the phone we got some response. I was taking it back for our family, and for all the other expats I've known here with no such number to call.
I was personally contacted by phone by the director. She will personally handle our case. Any questions? we should contact her. We've even got her mobile.
(The problem with making a stink, though, is I'm pretty sure there's a little star beside my name now. "Crazy" Tai Tai Johnson, over there in China. White glove treatment. Red carpet rolled out because they dropped the ball the first two times we called, and a little star for crazy.)